At Fiber Lab India we take great care in delivering your products to you and we only partner with best couriers service. Shipping within India is FREE for all orders. For deliveries within India all taxes are included in the price of the product listed on the website. For deliveries across Mumbai, we'll be sending out your order through services such as Porter, Borzo, Dunzo, etc. Expect all Mumbai orders to be delivered within 1-2 hours.

For the rest of India, our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

Address change will be accepted only if order has not been shipped. Address change is only possible if new location is within the same state.

As soon as your package ships, we will email you your package tracking information.

Brand is not responsible for any damage or loss of product once handed over to the courier company.

Delivery Time for your order starts from the date of Order Confirmation.

• Due to unforeseen circumstances, it’s possible that we may not be able to produce your order piece. In such cases, you will be offered an alternate option/store credit/full refund.

• At times orders can get delayed for reasons outside of our control. If your dispatch is delayed beyond 2 business days of the order confirmation date for some unforeseen reasons, you can get in touch with us at support@fiberlab.in.

 Replacement Policy

• Each customer will have 7 days to request a replacement for an item from the delivery date.
• Customers will be provided a return label to ship the order back to us.
• Only paddles with manufacturing defects are eligible for replacement.
• To be eligible for a replacement, your item must be new, unused and contain all original packaging and accessories including the plastic grip wrap.
• Please email a short video clip clearly showing the defect along with your order number to make the process faster and easier.
• Paddles returned with blemishes due to use may either be rejected or incur a minimum 20% processing fee.
• Paddles returned after 7 days will not be accepted.
• Damaged paddles will not be accepted. Damaged is defined as paddles that have stock grips removed, stock grips stained or with odor, scuffed, cracked and blemished edgeguards, scratches, dents and marking on the face of the paddle, or any signs of heavy use deemed “damaged” by Fiber Lab. 
• Fiber Lab has the right to refuse return requests at its discretion.
• Paddles that are returned damaged will not be eligible for a replacement.
• You may choose to have your paddle returned to you by courier after inspection at your own cost.
• If approved, a refund will be issued within 7 business days from arrival.

Exchange Policy

• Each customer will have 7 days to request an exchange for an item from the delivery date.
• Customers will be provided a return label to ship the order back to us.
• To be eligible for a exchange, your item must be new, unused and contain all original packaging and accessories including the plastic grip wrap.
• Send us the new paddle details you want with your order number to make the process faster and easier.
• Requests after 7 days will not be accepted.
• Paddles returned with blemishes due to use may either be rejected or incur a minimum 20% processing fee.
• Damaged paddles will not be accepted. Damaged is defined as paddles that have stock grips removed, plastic grip wrap removed, stock grips stained or with odor, scuffed, cracked and blemished edgeguards, scratches, dents and marking on the face of the paddle, or any signs of heavy use deemed “damaged” by Fiber Lab. 
• Fiber Lab has the right to refuse exchange requests at its discretion.
• Paddles that are returned damaged will not be eligible for a exchange.
• You may choose to have your paddle returned to you by courier after inspection at your own cost.
• If approved, an exchange will be issued within 7 business days from arrival.

Contact Us

Send us a mail with the details of your replacement or exchange at support@fiberlab.in.