Replacement & Exchanges
Replacement Policy
- Each customer will have 7 days to request a replacement for an item from the delivery date.
- Customers will be provided a return label to ship the order back to us.
- Only paddles with manufacturing defects are eligible for replacement.
- To be eligible for a replacement, your item must be new, unused and contain all original packaging and accessories including the plastic grip wrap.
- Please email a short video clip clearly showing the defect along with your order number to make the process faster and easier.
- Paddles returned with blemishes due to use may either be rejected or incur a minimum 5% processing fee.
- Paddles returned after 7 days will not be accepted.
- Damaged paddles will not be accepted. Damaged is defined as paddles that have stock grips removed, stock grips stained or with odor, scuffed, cracked and blemished edgeguards, scratches, dents and marking on the face of the paddle, or any signs of heavy use deemed “damaged” by Fiber Lab.
- Fiber Lab has the right to refuse return requests at its discretion.
- Paddles that are returned damaged will not be eligible for a replacement.
- You may choose to have your paddle returned to you by courier after inspection at your own cost.
- If approved, a replacement will be issued within 7 business days from arrival.
Exchange Policy
- Each customer will have 7 days to request an exchange for an item from the delivery date.
- Customers will be provided a return label to ship the order back to us.
- To be eligible for a exchange, your item must be new, unused and contain all original packaging and accessories including the plastic grip wrap.
- Send us the new paddle details you want with your order number to make the process faster and easier.
- Requests after 7 days will not be accepted.
- Paddles returned with blemishes due to use may either be rejected or incur a minimum 5% processing fee.
- Damaged paddles will not be accepted. Damaged is defined as paddles that have stock grips removed, plastic grip wrap removed, stock grips stained or with odor, scuffed, cracked and blemished edgeguards, scratches, dents and marking on the face of the paddle, or any signs of heavy use deemed “damaged” by Fiber Lab.
- Fiber Lab has the right to refuse exchange requests at its discretion.
- Paddles that are returned damaged will not be eligible for a exchange.
- You may choose to have your paddle returned to you by courier after inspection at your own cost.
- If approved, an exchange will be issued within 7 business days from arrival.